Help
Contact us
A person reads every message. We answer within one working day, and usually much sooner.
Email: support@pactwithnature.app
If it is about an order, include your order number. It starts with PWN and is in your confirmation email.
The fastest way to get each thing done
| You want to | Do this |
|---|---|
| Cancel a pre-order | Reply to your confirmation email with the word cancel, any time before it ships. Full refund. Details |
| Cancel, skip or pause a subscription | Email us the word cancel, skip or pause. Nothing more is sent or charged. Details |
| Ask for a refund | Email your order number and what went wrong, within 30 days of delivery. Details |
| Report a damaged or wrong item | Email a photo within 14 days. We replace or refund it. Details |
| Find out where your order is | Orders ship 15 to 30 days after purchase. Your tracking link is emailed the day it leaves. Shipping Policy |
| Change your delivery address | Email the new address with your order number before it ships. |
| Stop our emails or texts | Use the link at the foot of any email, or reply STOP to any text. Your choices |
| Ask about your data | Email us with the subject Privacy request. Your rights |
Questions about the food
Ask us anything about where a product comes from, how it is grown or processed, allergens, or how to store it. If we do not know yet, because your batch farmer is not confirmed, we say so and write back when we do.
Our supplement, THE ORIGIN, is a food supplement. It is not medicine and we cannot give medical advice. If you are pregnant, nursing, taking medication or have a medical condition, please ask your doctor before using any supplement.
Growers, partners and press
If you grow or produce food and want to work with us, or you are writing about food transparency, use the same address and put Grower, Partner or Press in the subject line so it reaches the right person.
Who you are writing to
PactWithNature.app, a new company in its pre-launch stage. Its registration as a limited liability company is under way, and its registered name and address will be shown here once that is complete. Until then, email is the way to reach us.
Read more
Refund and Cancellation Policy · Shipping Policy · Terms of Service · Privacy Policy · The store