Policies
Shipping Policy
Last updated: October 11, 2026
Everything on PactWithNature is sold as a pre-order. You pay at checkout and your order ships 15–30 days from the day you buy. This page explains why, what it costs, and what happens in between.
| When it ships | 15–30 days from your purchase date. The first orders ship from our launch on November 9, 2026. |
|---|---|
| Where we ship | Addresses in the United States. |
| What it costs | $9.95 per order. Free on orders of $90 or more. |
| Tracking | A tracking link is emailed to you the day your order leaves. |
| Changing your mind | Cancel free, for a full refund, any time before it ships. See the Refund and Cancellation Policy. |
1. Why a pre-order takes 15–30 days
We do not hold a warehouse of stock bought months ago. When you order, your products join the next batch we source from the growing regions named on each product page. That keeps food fresher and lets us tell you who grew it, and it is the reason for the wait.
2. What happens after you pay
- Within minutes: an order confirmation email with your order number. Keep it as your receipt.
- While your batch is sourced: we confirm the farm or cooperative behind it. If you asked to be told, we email you their name and story before your order ships.
- The day it ships: an email with your tracking link.
- Delivery: usually 3 to 7 working days after it ships, depending on where you live.
3. If it is late
If your order has not shipped 30 days after you bought it, we email you and you choose: wait, or cancel for a full refund. If tracking shows no movement for 7 days after shipping, write to us and we chase the carrier or send a replacement.
4. Your address
Please check your address at checkout. You can change it any time before your order ships by emailing us with your order number. If a parcel comes back to us because the address was wrong, we contact you and resend it; a second delivery fee may apply.
5. When it arrives
Open your parcel soon after it arrives and store each product as its label says. If anything is damaged, spoiled, wrong or missing, email a photo to support@pactwithnature.app within 14 days and we replace or refund it. You do not send it back.
6. Gifts
For a gift, enter the recipient's address at checkout. Tracking goes to you, and to the recipient if you gave us their email. Prices are never shown inside a gift parcel.
7. Questions
Email support@pactwithnature.app with your order number. We answer within one working day. More ways to reach us are on the Contact page.