Refund and Cancellation Policy

1. Cancelling a pre-order before it ships

Every order placed on pactwithnature.app is a pre-order. Your card is charged when you check out and your order ships 15–30 days later, because the food is sourced for your batch and is not sitting in a warehouse.

You may cancel for any reason, at any time, until we email you a tracking number. We refund the full amount you paid, including shipping. There is no cancellation fee.

How: reply to your order confirmation email, or write to support@pactwithnature.app with your order number (it starts with PWN). We confirm the cancellation by email within one working day.

2. If your order is late

If your order has not shipped within 30 days of your purchase, we email you. You can then wait, or cancel for a full refund. If we cannot ship at all, we cancel the order ourselves and refund you in full without being asked.

3. After your order arrives: the 30-day guarantee

If you are not satisfied with a product, tell us within 30 days of delivery and we refund what you paid for it. Because these are foods, we do not ask you to post anything back.

Two things we ask, so the guarantee stays fair for everyone: the request comes from the person who placed the order, and it covers up to one unit of each product per household. If you bought several units of something and did not like it, we refund the unopened ones when you tell us they are unopened.

THE ORIGIN Supplement, 90-Day Plan

The 90-Day Plan carries a longer guarantee: 60 days from delivery. Other sizes of THE ORIGIN carry the standard 30 days.

4. Damaged, wrong or missing items

If something arrives broken, spoiled, or is not what you ordered, email us within 14 days of delivery with your order number and a photo. You choose: a replacement sent at our cost, or a refund for that item. You do not need to return it.

5. Subscriptions: how they work and how to cancel

Some products can be bought as a subscription. Here is exactly what that means:

• Today: you pay for your first delivery, at 25% off the regular price.
• After that: deliveries are about every 30 days, at 10% off the regular price. The exact price of later deliveries is shown in your cart and at checkout before you pay.
• You confirm each one: before every later delivery we email you. It is sent and charged only after you confirm it. We never take a payment you did not confirm.
• Skip, pause or cancel: any time, at no cost. Reply to that email, or write to support@pactwithnature.app with the word cancel. It takes effect straight away, and nothing more is sent or charged.

A subscription delivery you have already confirmed and paid for is covered by sections 1 to 4 above, like any other order.

6. How refunds are paid

• Refunds are sent to the original payment method. We cannot refund to a different card or account.
• We send the refund within 3 working days of agreeing to it. Banks then usually take 5 to 10 working days to show it.
• You get an email when the refund is sent, with the amount.
• If a refund has not appeared 10 working days after that email, write to us and we trace it with the payment provider.

7. Gifts and Nature Credits

For a gift order, the refund goes to the person who paid. Nature Credits are loyalty rewards with no cash value: credits earned on a refunded order are removed, and credits you spent on a refunded order are returned to your balance.

8. Before you contact your bank

If something has gone wrong, please write to us first. A person reads every message and we can refund you the same day, which is faster than a bank dispute and costs you nothing.

9. Contact

Email support@pactwithnature.app. We answer within one working day. See also our Shipping Policy, Terms of Service and Contact page.